Privacy Policy

1. Introduction

Mantra Health Alliance ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our organization, use our services, or visit our website at www.mantrahealthalliance.com.

We are dedicated to complying with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), Massachusetts state privacy regulations, and other relevant healthcare privacy standards.

By using our services or accessing our website, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information when you engage with our services:

• Full name, date of birth, and contact information (address, phone number, email)
• Social Security Number or other government-issued identification numbers
• Insurance and MassHealth membership information
• Emergency contact details
• Demographic information including language preference, race, and ethnicity

Protected Health Information (PHI)

In the course of providing care coordination and community health services, we may collect and maintain protected health information, including:

• Medical history and current health conditions
• Treatment plans, medications, and clinical notes
• Referral records and care coordination documentation
• Behavioral health and substance use treatment records
• Lab results and diagnostic information
• Insurance claims and billing records

Website and Technical Information

When you visit our website, we may automatically collect certain technical data, including IP address, browser type, pages visited, referring website, and device type.

3. How We Use Your Information

Mantra Health Alliance uses the information we collect for the following purposes:

• Treatment and Care Coordination: To provide, coordinate, and manage your healthcare services, including referrals to partner providers, hospitals, and community organizations.
• Insurance and Payment Processing: To verify insurance eligibility, process claims, and assist with MassHealth and other insurance navigation.
• Healthcare Operations: To support quality improvement, staff training, compliance audits, and organizational planning.
• Communication: To contact you regarding appointments, care plan updates, health education materials, and community resources.
• Legal Compliance: To meet federal and state regulatory requirements, respond to lawful requests, and report as required by public health authorities.
• Service Improvement: To evaluate and improve our programs, measure health outcomes, and strengthen community partnerships.

4. How We Share Your Information

We do not sell, rent, or trade your personal or health information. We may share your information only in the following circumstances:

• With Your Consent: When you provide written authorization for us to share your information with specified parties.
• For Treatment Purposes: With healthcare providers, hospitals, clinics, and specialists involved in your care, as permitted by HIPAA.
• For Payment: With insurance companies, MassHealth, and billing entities to process claims and verify coverage.
• With Partner Organizations: With community organizations, social service agencies, and government programs that provide services you have been referred to, with appropriate authorization.
• As Required by Law: When disclosure is required by federal, state, or local law, including mandatory reporting obligations related to abuse, neglect, or public health threats.

5. Your Rights

Under HIPAA and Massachusetts law, you have the following rights regarding your health information:

• Right to Access: You may request access to your medical records and personal health information maintained by our organization.
• Right to Amend: You may request corrections to your health information if you believe it contains errors.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
• Right to Request Restrictions: You may ask us to limit how we use or share your information for treatment, payment, or operations.
• Right to Confidential Communications: You may request that we communicate with you through specific channels or at particular locations.
• Right to File a Complaint: You may file a complaint with our organization or with the U.S. Department of Health and Human Services Office for Civil Rights.

6. Data Security

Mantra Health Alliance implements administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Security measures include encrypted systems, role-based access controls, regular security assessments, secure data transmission protocols, staff training, and physical security measures.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, and support ongoing care coordination. When information is no longer required, it is securely destroyed.

8. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. We may use essential cookies (required for basic site functionality) and analytics cookies. You can manage cookie preferences through your browser settings. We do not use cookies to collect protected health information.

9. Third-Party Links

Our website may contain links to external websites operated by partner organizations or government agencies. Mantra Health Alliance is not responsible for the privacy practices of these external sites.

10. Children's Privacy

Mantra Health Alliance may provide services to minors as part of our family and community health programs. Health information for minors is protected under HIPAA and Massachusetts law, with additional safeguards as required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any significant changes will be posted on our website with a revised effective date.

12. Non-Discrimination

Mantra Health Alliance will not discriminate against you for exercising any of your privacy rights. You will not be denied services, charged differently, or receive a different level of care based on your decision to exercise your rights under this policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a concern, please contact us:

You may also file a privacy complaint with: